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Frequently Asked Questions
Find answers about your service, your devices, and your bill.
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The V1 plan includes unlimited North American calling, more than 100 features, one USA phone number, and hosted PBX on a month-to-month agreement. V2 adds a virtual fax, call recording, and the mobile app. V3 also includes IVR, CRM, and a toll-free or international number.
All telecommunications providers that offer interstate and international voice and data, private line, directory assistance and other regulated services in the United States are required by the FCC to contribute to the FUSF. All retail customers currently purchasing interstate and international voice and data services are subject to the surcharge. Wholesale customers, those registered carriers that resell Top VoIP services, may be exempt from the surcharge if they contribute to the FUSF directly. FCC regulations specify that carriers pay the FUSF charge on services sold to end users. As such, resellers that are wholesale carrier customers may be exempted. You can find more information about the Universal Service Fund at: www.fcc.gov/general/universal-service
You'll see various taxes, fees, and surcharges on your Top VoIP bill, including state and local sales taxes, telecommunications taxes, E-911 fees, gross receipts tax surcharges, federal and state universal service fund surcharges, state regulatory fees, and right of way fees. These are applied as required by law.
In some situations, customers may be exempt from certain taxes and surcharges. This is usually in the case of customers who are reselling the services they purchase. Some customers can claim exemption as a charitable, government or religious organization. It is the customer‘s responsibility to advise Top VoIP of its tax-exempt status and properly document that status. Top VoIP will bill tax and surcharges until proper notice of exempt status and properly executed exemption documentation is provided.
Yes. The mobile and desktop applications let your team make and receive calls using a business number. The mobile app supports iOS and Android.
Top VoIP ensures all necessary taxes are paid on your behalf, so you typically don't need to take any action. Moving forward, if you're not exempt from taxes, we'll impose and collect them as per our arrangement. For questions about tax and USF exemptions, refer to the relevant Q&A below.
Browse the product showcase and select Get a Quote on any product. Its name will be included in the contact form. Add your details and requirements, and the Top VoIP team will follow up.
All customers must pay state and local taxes for the states and cities in which the service is provided.
The rates for taxes, fees, and surcharges depend on your service location, the type of service, and other factors. For instance, the FUSF can be 17% or higher, while combined state and local taxes can range from 0-17% or more.
Call 888-585-2525 or email info@topvoippro.com. Top VoIP offers dedicated support 24/7/365.
To be exempt from the FUSF Surcharge, you must: 1. Register with the FCC and obtain an FCC Filer ID. 2. Be listed as a Universal Service Fund Contributor on the FCC’s website. 3. Sign and submit the FUSF exemption form.