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FAQ's on Taxes & Regulatory Fees

Thank you for choosing Top VoIP. We value your business; and we‘re committed to providing clear, timely and relevant information about the taxes, fees and surcharges. Please reference the Frequently Asked Questions listed below to provide answers to the most common questions about the various federal, state and local taxes, fees and surcharges that Top VoIP applies to our services.

  • What federal, state and local taxes, fees and surcharges does Top VoIP bill to customers?"
    Top VoIP bills the following when appropriate: · State and Local (County, City, Special District) Sales Taxes · State and Local Telecommunications Taxes · E-911 Fees · Gross Receipts Tax Surcharges · Federal and State Universal Service Fund Surcharges · State Regulatory Fees · State and Local Right of Way Fees
  • What does Top VoIP do with the amounts collected?
    Most of these charges are imposed directly on the customer and are collected and remitted by Top VoIP as an agent for the taxing authority. Others are reimbursement of amounts paid by Top VoIP. All taxes, fees and surcharges are charged at their statutory rates by Top VoIP and are not marked up in any manner.
  • If taxes are imposed directly on the customer and are collected and remitted by Top VoIP, what if I have not been taxed before? Do I need to take any action?"
    Top VoIP is taking steps to ensure that all appropriate taxes have been paid on its customers’ behalf. Accordingly, we do not expect that you need to take any action.[1] However, on a going-forward basis, when a customer is not otherwise exempt from taxes, Top VoIP will be imposing and collecting taxes pursuant to its arrangement with that customer. If a customer has questions regarding tax and USF exemptions, please refer to the applicable Q&A below.
  • Why am I taxed at specific locations?
    All customers must pay state and local taxes for the states and cities in which the service is provided.
  • What is the rate of the tax, fee or surcharge that I am being charged?"
    Tax and fee rates vary based on the service location, the service being purchased, and other variables. For example, the FUSF can be 17% or more. The combined state and local taxes can range from 0-17% or more.
  • Can Top VoIP provide a matrix showing the federal, state, and local taxes applicable to each service?"
    Different taxes apply to different charge types depending on the laws in place in the state where the service is provided. Although Top VoIP can look up individual state and local rates applicable to a service, the sheer quantity of rates and product combinations makes it impossible to chart out a table easily. Since most taxes are imposed directly on the customer, rates can be obtained directly from state and local tax authorities in the location your service is being provided.
  • What if I’m located outside of the U.S.?
    Top VoIP’s services are provided within the United States and are subject to federal, state and local taxes, fees and surcharges. U.S. tax laws apply taxes based on the location of the service. FUSF Surcharge
  • What is the Universal Service Surcharge?
    All telecommunications providers that offer interstate and international voice and data, private line, directory assistance and other regulated services in the United States are required by the FCC to contribute to the FUSF. All retail customers currently purchasing interstate and international voice and data services are subject to the surcharge. Wholesale customers, those registered carriers that resell Top VoIP services, may be exempt from the surcharge if they contribute to the FUSF directly. FCC regulations specify that carriers pay the FUSF charge on services sold to end users. As such, resellers that are wholesale carrier customers may be exempted. You can find more information about the Universal Service Fund at:
  • Are there instances where my company can claim an exemption from these taxes, fees and surcharges?"
    In some situations, customers may be exempt from certain taxes and surcharges. This is usually in the case of customers who are reselling the services they purchase. Some customers can claim exemption as a charitable, government or religious organization. It is the customer‘s responsibility to advise Top VoIP of its tax-exempt status and properly document that status. Top VoIP will bill tax and surcharges until proper notice of exempt status and properly executed exemption documentation is provided.
  • How does my company qualify for the resale exemption?
    Availability of the resale exemption from state and local taxes depends upon the customer being registered to collect and remit taxes in that state for telecommunications and/or sales tax. This is independent of the customer‘s registration with the FCC. For every state in which your company is registered, you must fill in your registration number for that state on an exemption certificate. The customer may be exempt from taxes in some states but not others, or not exempt in any state.
  • How do I provide exemption documentation to Top VoIP?
    Upon signing up for service on the Top VoIP you must provide an exemption certificate for the type of exception which your organization is qualified to receive.
  • What forms do I fill out?
    Each state, county and municipality has its own set of taxes. As such, there are several different forms that may be required depending upon where the service is provided. The most common forms are the Federal USF, Multi-State Exemption, Gross Receipts Tax, State USF, and E-911 forms that can be used for several states, while other states require a separate form specific to their state. The FUSF and all applicable state exemption certificate forms must be properly executed for the relevant exemptions to take effect.
  • How does a customer become exempt from the FUSF Surcharge?
    Customers may be exempt from paying FUSF to Top VoIP if EACH of the following three requirements is met: 1. The Customer is registered with the FCC and has an FCC Filer ID 2. The Customer is shown as a ―Universal Service Fund Contributor‖ on the FCC‘s website at: 3. The customer signs and submits the FUSF exemption form. You may direct other tax related questions to your Top VoIP account team [1] Although Top VoIP cannot provide tax advice to a third party, we will be happy to speak to your tax advisers if you have any questions.
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